To start the custom gifting process, please fill out our custom inquiry form and we will be in touch within 24-48 hours.

Absolutely! We love helping customers design a gift that’s perfectly suited to their recipient or occasion. If you're interested in customizing a specific box—or mixing and matching items from different ones—just email us at hello@harperandjamesco.com or fill out the inquiry form on our custom gifting page. Let us know what you have in mind, and we’ll bring your vision to life.

You may notice “Pre‑Order” or “Hold for Holiday Delivery” tags on some of our gift boxes. Here’s what they mean:

Pre-Order:

These gifts are available to purchase now but will begin shipping on the date listed (for example, December 5). Pre‑Orders are typically limited editions, new collections, or seasonal holiday items.

Hold for Holiday:

This option let you purchase early while we held delivery until closer to Christmas. It was perfect for planners who wanted peace of mind knowing their gifts would ship later in the season instead of arriving too soon.

Update: Our Hold for Holiday Delivery option has now closed for the 2025 season.

If neither of these options are shown, it usually means there isn’t a current limited‑edition, new collection, holiday release, or the offer has expired, and you can proceed with your order as normal.

How long does it take to process my order?
Orders can take 1-3 business days to process before shipping. Once shipped, you'll receive an email with tracking information.

When will I receive my order?
Delivery times depend on the shipping method selected at checkout, and tracking details will be sent once your order ships. Please note that actual delivery times may occasionally be longer due to carrier delays, weather, holidays, or other unforeseen circumstances. Once your package is with the carrier, delivery timing is outside our control, but tracking details will allow you to monitor its progress.

Can I request expedited processing?
If you need your order processed faster, feel free to reach out before purchasing—we’ll do our best to accommodate special requests!

Shipping is handled via USPS or UPS, with rates displayed at checkout based on the selected method and destination.

Available shipping options:

• USPS Ground Advantage (Estimated 2-8 business days)

• USPS Priority Mail (Estimated 1-3 business days)

• UPS Ground (Estimated 2-5 business days)

• UPS 3-Day Select (Estimated 3 business days)

Orders placed on Saturdays and Sundays will be processed the following Monday.

If you need your gift ASAP, please contact us and we will be in touch to see if there is a way to rush your order.

Absolutely! If you're looking to order 10 or more gift boxes, we'd love to help. Simply fill out our inquiry form on the Custom Gifting page or email us at hello@harperandjamesco.com, and we’ll create gifts that perfectly match your event or occasion.

To ensure delivery by December 24, please place your order by 4:00 PM MST on the dates below:
UPS Ground:
• East Coast: December 16th
• Midwest: December 17th
• West Coast: December 18th

UPS 3‑Day Select:
• East Coast: December 18th
• Midwest: December 18th
• West Coast: December 19th

We recommend ordering early whenever possible, as carrier delays can occur during peak holiday volume.

Need a gift shipped sooner? While we don’t currently list 2nd Day Air or Next Day as standard options, please reach out — we’ll do our best to accommodate urgent requests whenever possible.

Local Delivery & Pickup options are subjected to Salt Lake, Summit, Utah, and Weber County only at this time. For more information, requests, or questions please reach out to us via email at hello@harperandjamesco.com

At this time all custom baskets are for local delivery only. Once we are able to accommodate shipping on baskets, we will make it available. Please sign up for our newsletter for all our new updates and promotion notifications.

We gladly accept all major credit cards, and all payments are processed securely online.

We will never share your recipient information with anyone outside our company. We respect your privacy, and your email address or personal information will never be provided to any third parties.

We love discovering new products and brands that align with our carefully curated gifts! Many of our offerings are made-to-order or customized, so bulk ordering may vary depending on availability and demand. If you have a recommendation—or know of something that would be a perfect fit—feel free to reach out at hello@harperandjamesco.com and let us know. We’d love to hear from you!

We want to make sure you're satisfied with your purchase and understand our policies. Because of the nature of our items, all sales are final, but if you need to cancel your order, we'll give you a full refund as long as it hasn't shipped yet. Please contact us promptly to cancel. Unfortunately, we can't cancel orders that have already shipped. If you or the recipient are unsatisfied with your purchase, please let us know and we'll work with you to make it right.

In the rare case that your product is damaged during shipping, please keep all the original packing materials for courier inspection and email us a picture of the damage within 48 hours of delivery.

For more information see our Shipping & Returns Policy

We want every Harper & James gift to arrive safely and beautifully. If your gift is returned to us—due to an invalid address, missed pickup, or refusal—we’ll notify you and request an updated address. Once confirmed, we’ll repackage your gift and reattempt delivery (Shipping charges may apply).

Although we don't accept returns or exchanges, we stand behind the quality of every order. If any items arrive damaged, please reach out—we’ll make it right with a replacement or resolution.

Not yet—but we’re working on it! If you're outside the U.S. and interested in placing an order, please reach out at Hello@harperandjamesco.com. While we don’t officially offer international shipping just yet, we’ll do our best to accommodate special requests.