To start the custom gifting process, please fill out our custom inquiry form and we will be in touch within 24-48 hours.

How long does it take to process my order?
Orders can take 1-3 business days to process before shipping. Once shipped, you'll receive an email with tracking information.

What shipping methods do you offer?
Shipping is handled via USPS or UPS, with rates displayed at checkout based on the selected method and destination.

Available shipping options:

• USPS Ground Advantage: 2-8 business days

• USPS Priority Mail: 1-3 business days

• UPS Ground: 3-5 business days

• UPS 3-Day Select: 3 business days

Orders placed on Saturdays and Sundays will be processed the following Monday.

When will I receive my order?
Delivery times depend on the shipping method selected at checkout, and tracking details will be sent once your order ships. Please note that actual delivery times may occasionally be longer due to carrier delays, weather, holidays, or other unforeseen circumstances. Once your package is with the carrier, delivery timing is outside our control, but tracking details will allow you to monitor its progress.

Can I request expedited processing?
If you need your order processed faster, feel free to reach out before purchasing—we’ll do our best to accommodate special requests!

What shipping options do you offer?

We offer multiple shipping options to fit your needs:

• USPS Ground Advantage (Estimated 2-8 business days)

• USPS Priority Mail (Estimated 1-3 business days)

• UPS Ground (2-5 business Days)
  UPS 3-Day Select

If you need your gift ASAP, please contact us and we will be in touch to see if there is a way to rush your order.

You may have spotted the "pre-order" or "hold for holiday delivery" tags on some of our gift boxes.

Pre-Order Tags:

These gifts are available to purchase now, but will begin shipping on the specified date. These gifts are our limited editions, new collections, or holiday items.

Hold for Holiday Tag:

Can be used for any gift or item and allows you to purchase now but opt to hold the delivery till a certain date.  Opting for "Hold for Holiday Deliver", allows you to check gifts off your list weeks, or even months, in advance without the hassle of having to store them. This is perfect for those who love to get their holiday shopping done early and enjoy peace of mind knowing their gifts will arrive right on time. So, go ahead, secure your gifts early, and we'll take care of ensuring they’re delivered right before the festivities begin. Happy gifting!

We understand that you may need your gift to arrive on a different date. If that's the case, please don't hesitate to contact us. We are happy to work with you to make alternate arrangements and ensure that your gift arrives exactly when you need it.

*If neither of these options are present its usually means there isn't a current limited-edition gift, new collection, or a holiday coming up and you can proceed with the order as normal.

Yes, we do! If you need more than 10 gift boxes, please fill out our custom form on our corporate page or contact us and we will be happy to help create gifts that are a perfect fit for your event or occasion.

Our goal is complete customer satisfaction. Although we don't accept returns or exchanges, we’ll work with you to do our best to resolve any issues and we’ll always replace any items damaged during shipping. Also, if you are having any trouble with the gift not being delivered. Please contact us and we’ll be happy to assist you.

If your gift is returned to us as undeliverable, we will notify you via email that your gift has been returned (Not picked up | declined by the recipient | invalid address). In case of an invalid address, we will ask you to provide us with an updated/valid mailing. We will also repackage your gift in a new shipping box and reattempt to deliver it to your recipient. Costs of postage may vary.

Local Delivery & Pickup options are subjected to Salt Lake, Summit, Utah, and Weber County only at this time. For more information, requests, or questions please reach out to us via email at hello@harperandjamesco.com

At this time all custom baskets are for local delivery only. Once we are able to accommodate shipping on baskets, we will make it available. Please sign up for our newsletter for all our new updates and promotion notifications.

We gladly accept all major credit cards. We do not store credit card information and therefore cannot take payment over the phone.

Yes of course! While at this time we don't have a built-in feature we would love for you to help customize or design your gift. Please reach out to us at Hello@harperandjames.com with the box you would like to customize and we will be in touch to talk about your ideas.

We will never share your recipient information with anyone outside our company. We respect your privacy, and your email address or personal information will never be provided to any third parties.

We love discovering new products and brands that align with our carefully curated gifts! Many of our offerings are made-to-order or customized, so bulk ordering may vary depending on availability and demand. If you have a recommendation—or know of something that would be a perfect fit—feel free to reach out at hello@harperandjamesco.com and let us know. We’d love to hear from you!

We want to make sure you're satisfied with your purchase and understand our policies. Because of the nature of our items, all sales are final, but if you need to cancel your order, we'll give you a full refund as long as it hasn't shipped yet. Please contact us promptly to cancel. Unfortunately, we can't cancel orders that have already shipped. If you or the recipient are unsatisfied with your purchase, please let us know and we'll work with you to make it right.

In the rare case that your product is damaged during shipping, please keep all the original packing materials for courier inspection and email us a picture of the damage within 48 hours of delivery.

For more information see our Shipping & Returns Policy