For local deliveries, your basket will arrive beautifully arranged in our signature open-top style. For shipped gifts, we carefully adjust the packaging to ensure safe transit while maintaining a stunning presentation. Each product page includes examples of our packaging designs for shipping, typically featuring lidded seagrass baskets or other secure containers.

We understand how much you love our open-style baskets, and we wish shipping them exactly as pictured could be possible. However, the unpredictable nature of transit—rough handling, movement, or baskets being turned upside down, makes it difficult to guarantee that they will arrive in perfect condition. To ensure every shipped gift is as beautiful and thoughtfully presented as our local deliveries, we’ve carefully selected packaging options like lidded seagrass baskets, woven close-top designs, and elegant wooden slide-top boxes. These containers are chosen not only for their durability but also for their stunning visual appeal, ensuring your recipient enjoys an extraordinary unboxing experience.

Processing times vary depending on basket size and order details, followed by your chosen shipping or delivery option.

• Smaller baskets: Typically ship within 2–3 business days after processing.

• Larger baskets: Usually ship within 2–4 business days after processing.

• Custom baskets: Timing varies depending on selected items and your preferred delivery date—we’ll coordinate every detail to ensure a smooth and thoughtful experience.

Once processed, you'll receive an email with tracking information or delivery details for local orders.

Yes—gift baskets priced over $175 ship free within the continental U.S., and we also offer free local delivery within select areas near Salt Lake City.
These options are automatically applied at checkout. Expedited shipping upgrades are also available if a gift is needed sooner.

Because many of our products are seasonal, small batch, or one-of-a-kind, there may be times when select items are substituted with equally premium alternatives.

Substitutions may occur when:

• Gourmet goods such as cookies, pasta, nuts, sauces, or preserves are replaced to ensure freshness or seasonal availability.

• Chocolate is replaced during warmer months to prevent melting, avoid heat-related damage, and preserving quality in transit.

• Unique pieces such as serving boards, basket styles, or artisan accents vary slightly based on inventory limits or shipping restrictions (some handcrafted items are too delicate or oversized to ship safely).

We promise: any substitution will match the aesthetic, quality, and attention to detail that defines our gifting experience. If you’d like to inquire about a specific item or customize your order, feel free to reach out at hello@harperandjamesco.com — we love creating something personal just for you.

Yes, every basket includes a complimentary tag and notecard to personalize your gift. During checkout, you’ll be able to choose the occasion and add your custom message.

Absolutely. Whether you’ve spotted a basket you love and want to tweak it—or have something entirely unique in mind—we’re here to bring your vision to life. You’re welcome to mix and match items from different baskets, suggest specific products, or share a theme or feeling you want to capture. Every gift we create is thoughtfully made for your recipient and occasion, and personalization is at the heart of what we do.

Yes! Some baskets featured on Instagram, Pinterest, or in our gallery are available to purchase exactly as shown, while others may be one‑of‑a‑kind creations custom made for a client. If the basket you love isn’t currently listed, please reach out! I’m often able to recreate it or design something similar just for your occasion.